University Stores FAQs
Are University Stores locations open?No. All retail locations are closed to the public until further notice. However, we are continuing to fulfill online orders at ksustore.kennesaw.edu.
I do not have access to my course materials. What do I do?
VitalSource, one of our digital course materials service platforms, has teamed up with several leading publishers to launch VitalSource Helps*. This new program offers access to many ebooks at no cost to those who have lost access to course materials during the transition to remote learning. Click HERE to access Vital Source Helps. Before getting started, we encourage you to review VitalSource’s student FAQ. If you have additional questions, please email firstname.lastname@example.org.
*Some titles are not available with this program.
Will you continue to ship online orders placed through through the University Bookstore’s website?
Yes! At present, we are still serving your need for books, supplies, gifts, graduation regalia, etc. by continuing to accept and process online orders. Also, we are offering free, regular ground UPS shipping (some exclusions apply) through the end of the Spring 2020 semester (May 6).
During this time, the only online order pick-up location we can offer is at Campus Postal Services located Chastain Point, 1000 Chastain Road, Suite 204. Pick up is available between 9 a.m. and 3 p.m., Monday through Friday.
If you have questions about online orders, please contact us at email@example.com.
There is something I need from the University Bookstore that I do not see available on your website. Is there any way that I can purchase this item from you?Please email us at firstname.lastname@example.org and provide as much information about the item you want to purchase as possible. We will make every effort to accommodate you and will respond to let you know if we can provide an option for you.
Do I still need to order graduation regalia if I am graduating this semester?
Due to the recent developments regarding the Coronavirus, KSU has followed guidance from the University System of Georgia and postponed commencement ceremonies scheduled for May 5 and May 6. Students scheduled to graduate will still earn their degrees and receive their diplomas, consistent with academic standards. For more official information regarding commencement, please click HERE.
University Stores understands that many graduates may still want to purchase their regalia, class, rings, alumni merchandise, etc. regardless of whether the ceremony takes place. You are welcome to buy regalia with the understanding that the May 5 and May 6 ceremonies are cancelled. We will allow returns on these purchases through May 30, 2020. I rented a textbook this semester. How do I return it?
We are currently evaluating the situation and looking to provide options for you. Please be sure you do not sell back or misplace any of your rental books! When a solution is determined, we will post updated information here. Also, please continue to monitor your KSU student email account for important information.
I am a Dual Enrollment student. What do I do about returning the books that were loaned to me for the Spring 2020 semester?We are currently evaluating the situation and looking to provide options for you. Please be sure you do not sell back or misplace any of your Dual Enrollment books! When a solution is determined, we will post updated information here. Also, please continue to monitor your KSU student email account for important information.
I am a Scholarship Athlete. What do I do about returning my Spring 2020 books?We are currently evaluating the situation and working with the Department of Athletics to determine the best options for you. Please be sure you do not sell back or misplace any of your books! When those solutions are determined, we will post updated information here. Also, please continue to monitor your KSU student email account for important information.
I purchased textbooks and would like to sell them back for cash. How can I do that?Currently, it is unlikely that we will be able to provide our regular end-of-term buyback services at our retail locations. To continue serving you, we have partnered with MBS Textbook Exchange to offer an online option for selling your unwanted books for cash. Please click HERE to access their online buyback portal.
I am enrolled in a Maymester class. How do I purchase my books?